Privacy Policy

Account Information:

• Email address
• Username
• Password (encrypted)
• Profile preferences

User-Generated Content:

• Custom motivational phrases
• Alarm configurations (times, recurrence patterns, sound preferences)
• User preferences and settings

Subscription and Payment Information:

• Subscription tier (free or premium)
• Payment transaction IDs (processed by Apple App Store or Google Play Store)
• Billing history
• Note: We do not directly collect or store credit card information

Communications:

• Customer support messages
• Feedback and survey responses
• Email correspondence

Device Information:

• Device type and model
• Operating system and version
• Unique device identifiers (UDID, Advertising ID)
• Mobile network information
• Device language and regional settings

Usage Data:

• App features accessed
• Alarm activation and dismissal times
• Time spent in the App
• App performance data and crash reports
• Button clicks and navigation patterns

Location Information:

• Approximate location based on IP address (for analytics and regional features)
• We do not collect precise GPS location

Technical Data:

• IP address
• Browser type and version (for website)
• Time zone settings
• App version

Authentication Services:

If you sign in using social media or third-party authentication (if available), we receive basic profile information as permitted by your privacy settings.

Analytics Services:

Aggregated usage statistics from third-party analytics providers.

• Create and manage your account
• Process and manage subscriptions
• Deliver alarm functionality and motivational content
• Synchronize data across devices (Premium users)
• Provide customer support
• Send service-related notifications

• Analyze usage patterns to improve features
• Develop new features and functionality
• Personalize your experience
• Conduct research and analytics
• Test new features

• Send administrative information (account updates, security alerts)
• Respond to inquiries and support requests
• Send promotional communications (with your consent)
• Conduct surveys and gather feedback

• Monitor for suspicious activity
• Prevent fraud and abuse
• Protect against security threats
• Enforce our Terms of Service

• Comply with legal obligations
• Respond to legal requests and prevent harm
• Protect our rights and property

We share information with third-party vendors who perform services on our behalf:

• Cloud Infrastructure: Supabase (database and authentication)
• Push Notifications: Firebase Cloud Messaging
• Text-to-Speech Services: AssemblyAI, Hugging Face, ElevenLabs
• Analytics: Supabase Analytics
• Payment Processing: Apple App Store, Google Play Store
• Hosting Services: Railway

These service providers are bound by contractual obligations to keep your information confidential and secure.

If MotiveWake is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

We may share your information for any other purpose with your explicit consent.

We may share aggregated or de-identified information that cannot reasonably be used to identify you, without restriction.

You have the right to:

• Access the personal information we hold about you
• Request a copy of your data in a portable format

You can:

• Update your account information through the App settings
• Request correction of inaccurate information

You can:

• Delete your account and associated data through the App settings
• Request deletion of specific information by contacting us

Note: Some information may be retained as required by law or for legitimate business purposes.

You can:

• Unsubscribe from promotional emails using the link in the email
• Adjust notification preferences in the App settings
• Contact us to opt out of marketing communications

Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

You have the right to object to processing of your personal data based on legitimate interests.

You have the right to receive your personal data in a structured, commonly used, machine-readable format.

If you are in the EEA, you have the right to lodge a complaint with your local data protection authority.

California residents have additional rights:

• Right to Know: Request disclosure of categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Exercise privacy rights without discriminatory treatment

To exercise these rights, contact us at privacy@motivewake.com.

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access controls and authentication mechanisms
• Secure Infrastructure: Data stored on secure cloud servers with regular security audits
• Monitoring: Continuous monitoring for security threats and vulnerabilities
• Employee Training: Staff trained on data protection and security practices

While we implement reasonable security measures, no system is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by law, typically within 72 hours of discovery.

Mobile App:

• Session Storage: Temporary storage for app functionality
• Local Storage: Persistent storage for user preferences and offline access
• Analytics SDKs: Track app usage and performance

Website:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and choices

You can:

• Mobile Devices: Reset your advertising identifier or limit ad tracking in device settings
• Web Browsers: Block or delete cookies through browser settings
• Do Not Track: We do not currently respond to Do Not Track signals

Note: Disabling certain technologies may limit functionality.

• Data Controller: MotiveWake
• Legal basis for processing: As outlined in Section 4
• Right to lodge complaints with supervisory authorities
• Data Protection Officer contact: dpo@motivewake.com

Personal Information Categories Collected (Last 12 Months):

Business Purpose Disclosures:

We share personal information with service providers for business purposes as outlined in Section 5.

Sale of Personal Information:

We do NOT sell personal information.

Brazilian residents have rights similar to GDPR, including access, correction, deletion, and portability. Contact us at privacy@motivewake.com to exercise these rights.

UK residents have the same rights as EEA residents under UK GDPR. You may lodge complaints with the Information Commissioner's Office (ICO).